Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Torqparts’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Torqparts’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 14 Scoresby Rd, BAYSWATER, VIC, 3153, AU. Our ABN is 92488934113. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

1. Warranty Policy

Warranty coverage

Warranty covers defects in material under normal use for 1 year.

Manufacturer’s warranty may also apply—if mentioned.

What is NOT covered / voids

• Damage caused by incorrect installation, misuse, modification or external causes (accidents etc.).
• Normal wear and tear (belts, seals, filters etc.) unless specified.
• Labour charges, fitting costs, or costs to remove/reinstall parts.
• Items that have been altered, painted, or used contrary to manufacturer recommendations.

Warranty duration & conditions

12 months from purchase, if not defined in the product listing.

Require proof of purchase/invoice and proof of installation by a certified mechanic.

Warranty Offer

Customer to send part back to us for evaluation. Buyer must include original purchase invoice and invoice for installation of part from the certified mechanic/tradesperson.

Customer bears cost of return shipping unless faulty or incorrectly shipped.

Inspections / bench testing may be required by manufacturer or a third party.

We cannot offer a warranty claim if we don’t receive the part back.

Under warranty claim, we may offer a replacement, repair, or refund (product cost) only. Workmanship or service charges are not included in warranty claim.

Repair, replace, or provide a credit/refund depending on assessment.

2. Postage & Shipping Policy

Shipping options & lead times

We provide shipping through multiple carriers like AusPost, Couriers Please, Aramex etc.

Handling time is mentioned in the listings. We generally ship within 1–2 business days of receiving the order. However, dispatch may be delayed in some cases because of reasons beyond our control.

We share tracking details once the item has been shipped.

Once dispatched, buyers can directly contact courier company for information on the order delivery. We cannot control operations of our courier partners.

Buying Terms

All prices are in AUD and include GST unless otherwise stated.

Orders are subject to product availability. The Torq Parts reserves the right to cancel or amend orders if products are unavailable or discontinued.

Payment is required at the time of order unless credit terms have been pre-approved.

By purchasing from The Torq Parts, you agree to comply with our Return & Refund Policy and any product-specific instructions provided at the time of sale.